Jack Henry and Associates Accounting / GL Application Support Analyst in San Diego, California

Job Description

Symitar, A Jack Henry & Associates company has a need for aSoftwareApplication Support AnalystwithAccountingexperience.

This positionmustbe worked from the San Diego, CA office, when not traveling.

You willwork withcredit union clients that will be converting toandthose already using Episys software. You willfollow standard practices and procedures to analyze business processes, train back office staff on how the GL Module of the Episys product and other Jack Henry ancillary products work for the clients and ensure that all system settings are setup and tested prior to going into production.

You will also work with third party vendors, as required, on testing and certifying incoming or outgoing files.


  • 2+ years of AccountingorGeneral Ledger ( GL )experience


  • Associate or Bachelor's degree

  • 1+ year of Analyst experience

  • Experiencewithinapplication analysis, business analysis, or software implementation fields.

  • Excellent verbal and written communication skills

  • Excellent organizational skills and ability to prioritize work under time constraints

  • 1+ years financial industry orcredit unionexperience

  • Episys systemknowledge


  • Analyzes the customer’s existing products/processes and consults with customer to configureexisting processes to the Episysproduct.

  • Prepare the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.

  • Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.

  • Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote.

  • Communicates the customer’s needs/expectations with programmers, other team members, and team leader.

  • Maintains effective communication with customer throughout entire project/case.

  • Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.

  • Prepares training materials and documentation for customers and internal users.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.