Randstad Bilingual Medical Records Clerk in San Diego, California

Bilingual Medical Records Clerk

job details:

  • location:San Diego, CA

  • salary:$16 per hour

  • date posted:Tuesday, March 13, 2018

  • job type:Temporary

  • reference:S_623714

  • questions:Kaye-Ann.Jones@randstadusa.com7777777777

job description


Upholds the company Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.

-Operates in a high volume, high structured Appointment Center environment by constantly responding to incoming calls.

-Works in a personal computer environment with multiple departments. Uses guidelines and protocols for multiple departments to best meet member needs.

-Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and then makes appointment utilizing appropriate guidelines.

-Prioritizes member needs and offers alternatives to members when appropriate.

-Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.

-Uses tact and diplomacy in handling difficult interactions with members.

-Determines if calls are urgent or emergent by listening to the member, following established guidelines and then transferring the call to the appropriate department for immediate resolution.

-Composes messages for physicians/providers, registered nurses and other medical staff based on member requests.

-Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center.

-Identifies ways to improve quality of service to members and recommends steps used to accomplish these changes.

-Must perform all of the above duties while meeting established standards of performance for quality and productivity.

-Performs clerical duties booking appointments, calling members to cancel and reschedule appointments.

Working hours: 8am-6pm


Top 3-5 Daily Responsibilities:

1.-Books appointments (13 depts)

2.-Composes detailed messages Providers

3.-Uses Customer Service Skills at all times

Top 3-5 Required Skills:

4.-Computer skills, ability to follow on line instructions

5.-Excellent customer service skills/Team player

6.-Punctual / Meets daily expected call volume

7.-Bilingual (Spanish/English)

Desired Skills:

8.-Excellent customer service skills

9.-Quick learner

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.