Randstad Bilingual Medical Records Clerk in San Diego, California
Bilingual Medical Records Clerk
location:San Diego, CA
salary:$16 per hour
date posted:Tuesday, March 13, 2018
Upholds the company Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
-Operates in a high volume, high structured Appointment Center environment by constantly responding to incoming calls.
-Works in a personal computer environment with multiple departments. Uses guidelines and protocols for multiple departments to best meet member needs.
-Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and then makes appointment utilizing appropriate guidelines.
-Prioritizes member needs and offers alternatives to members when appropriate.
-Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.
-Uses tact and diplomacy in handling difficult interactions with members.
-Determines if calls are urgent or emergent by listening to the member, following established guidelines and then transferring the call to the appropriate department for immediate resolution.
-Composes messages for physicians/providers, registered nurses and other medical staff based on member requests.
-Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center.
-Identifies ways to improve quality of service to members and recommends steps used to accomplish these changes.
-Must perform all of the above duties while meeting established standards of performance for quality and productivity.
-Performs clerical duties booking appointments, calling members to cancel and reschedule appointments.
Working hours: 8am-6pm
Top 3-5 Daily Responsibilities:
1.-Books appointments (13 depts)
2.-Composes detailed messages Providers
3.-Uses Customer Service Skills at all times
Top 3-5 Required Skills:
4.-Computer skills, ability to follow on line instructions
5.-Excellent customer service skills/Team player
6.-Punctual / Meets daily expected call volume
8.-Excellent customer service skills
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