MUFG Union Bank Consumer Lending Digital Program Manager, Director in San Diego, California

Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the world’s 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

Job Summary:

The Consumer Finance Digital Program Manager provides leadership for all aspects of the Unsecured Consumer Lending Digital Channels Team. Responsible for the overall strategy, roadmap, delivery, and execution of all Unsecured Lending Online and Mobile products, transactions and services, including Online Account Opening, Online Enrollment, Compliance with required security, Online Banking, and Mobile/Tablet Banking. Liaisons with various functional areas including: Product Management Team, Project Managers and Business Systems Analysts, and Web Metrics Analytics.

Major Responsibilities:

  • Lead the Product Development and Product Management of the Unsecured Lending online services based on the Bank’s goals and objectives.

  • Lead a team of Digital strategists who will be focused on a number of diverse functional areas within the Direct Bank’s Digital Channel experience.

  • Responsible for providing the Unsecured Lending Channel strategic vision for online account opening, online banking and mobile banking.

  • Oversight of the product development and management life cycle including: opportunity identification, competitive intelligence, strategy formulation, customer experience, defining and prioritizing initiatives, risk management, adherence to compliance, preparation of monthly metrics and execution of all digital channel strategies.

  • Must balance competing objectives and successfully influence and partner with leaders across multiple areas of the bank.

  • Lead a team of Project Managers and Business Systems Analysts that will be focused on ensuring that the Digital Channel’s Unsecured Lending projects are properly documented and managed to ensure that execution can occur in a timely manner that is in line with the channel vision.

  • Create a high performance culture by inspiring team members and removing obstacles.

  • Responsible for effective analytics “tagging” of web pages to ensure proper tracking of marketing efficiencies, online account opening, and customer usage of online features and functionalities as well as channel usage.

  • Interpret and then present monthly product metrics to Executive Management and present data-driven strategic initiatives.

  • Leverage metrics to drive and execute solutions with timeliness and accuracy.

  • Drive prioritization of competing initiatives and balance of organization and department objectives.

  • Maintain an awareness of major industry trends and stay abreast of current technology.

  • Proactively establish relationships with others in the industry as a means of achieving goals.

  • Typically requires a degree from a four-year college (e.g., B.A., B.S.).

  • Advanced degree or MBA is strongly preferred.

  • Must be a creative problem solver and a creative problem anticipator who is able to anticipate complex issues/problems and takes proactive steps to prevent them from happening.

  • Highly proficient in Microsoft Office product suite.

  • 10 years of product management and product development experience in financial services.

  • Background in customer-facing, web-based systems, and mobile applications preferred, especially in the electronic payment or online banking space.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Marketing / Product Development

Title: Consumer Lending Digital Program Manager, Director

Location: CALIFORNIA-San Diego

Requisition ID: 10019832-WD

Other Locations: CALIFORNIA-Woodland Hills, CALIFORNIA-San Francisco