ViaSat, Inc. Customer Success Manager in San Diego, California

Customer Success Manager

16176BR

San Diego, CA

Job Responsibilities

Are you ready to grow your career to the next level? Would you like to be part of a highly capable and motivated team helping us build and evolve our customer success organization to continuously improve the quality of our services and overall experience and success of our customers? Viasat is looking for you to find a new Customer Success Manager. Want to join our growing team!

As a Customer Success Manager in the Commercial Aviation business, you will be the main contact for key customer interactions with airlines, driving account management, customer relationship development, and value delivery for Viasat’s inflight connectivity and entertainment products and services. You will perform a strategic advisory role to maximize our customers' return on investment. You will utilize your combination of industry knowledge, business strategy expertise, product knowledge, and account management experience to help customers innovate more quickly to gain an advantage in the marketplace. This is an exciting opportunity to unequivocally influence customers' and Viasat’s future success.

Responsibilities

  • Lead and own all post-sales activity in order to create recognizable business value for Viasat customers, building positive relationships with your demonstrated product knowledge

  • Identify opportunities for growth and accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers' investment within the shortest timeframe

  • Be the customer's voice and provide feedback to internal teams on how we can better serve our customers

  • Collaborate from proposal through delivery to translate customer business and technical challenges into solutions

  • Develop and maintain close relationships with key management sponsors within the airline, becoming a trusted advisor to the customer

Requirements

  • 5+ years in sales, service delivery, or customer success management experience

  • Ownership responsibilities in past roles, with a bias for action and willingness to role-up your sleeves

  • Held roles where your enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services was a large part of your responsibilities.

  • Developed deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction

  • You have excellent communication and presentation skills

  • Bachelor’s degree or equivalent work experience and education

  • Able to travel up to 50%

Preferences

  • Experience in the inflight connectivity and entertainment industry working with airlines and the desire for continuous learning and growth

  • You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers

  • Deep understanding of value drivers in inflight connectivity and entertainment business

  • Strong financial acumen including an analytical and process-focused mindset

  • Technical educational background or equivalent experience

This is a unique opportunity to work with challenging and fun technology in a dynamic, fast-paced environment. You will work at our beautiful Carlsbad Headquarters location situated only 5 minutes away from local beaches.

Do you hear an opportunity knocking on your door? Why not submit your resume and see where this road takes you? It’s easy and only takes a few minutes. We look forward to hearing from you!

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ViaSat is an EEO/AA/Disability/Protected Veteran Employer. U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.